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TERMS AND CONDITIONS

Terms and Conditions for Virtual Office Services

1. Regulatory Status

SG VOffice Pte Ltd (“SG VOffice” or “the Company”) is a corporate service provider regulated by the Accounting and Corporate Regulatory Authority (“ACRA”) under the Corporate Service Providers Act 2024 (“the Act”).

The Act came into effect in Singapore on 9 June 2025 and requires businesses offering services such as company formation, acting as directors or secretaries, or providing registered addresses to be registered with ACRA to enhance compliance, particularly regarding anti-money laundering and counter-terrorism financing. Compliance with the Act is mandatory.

2. Know-Your-Client (KYC) Requirements

Clients subscribing to our virtual office services are required to comply with our Know-Your-Client (“KYC”) process within sixty (60) days from the commencement of services. This includes providing copies of required identification and business documents, which may include (where applicable) identity documents of directors, shareholders, or authorised persons, ACRA business profile or equivalent, proof of address, and any other information reasonably requested for compliance purposes.

Clients who fail to provide the required information within the stipulated timeframe will be offboarded, and no refund of fees paid shall be made.

Additional KYC Charges – Our virtual office services include KYC checks for up to five (5) directors, shareholders, or beneficial owners per company. For KYC checks exceeding five (5) persons, an additional fee of S$10 per additional person shall apply. All additional KYC fees must be paid prior to or together with the completion of the KYC process.

3. Prohibited Use of Virtual Office Services

The following businesses and uses are strictly prohibited from engaging our virtual office services:

  • Businesses registered as travel agencies, tour operators, reservation services, or financial institutions (i.e., entities regulated under laws requiring an actual physical office)

  • Businesses not registered in Singapore

  • Use of the virtual address as a personal or individual mailing address

  • Use of the virtual address as an operating address, place of business, or residential address, including but not limited to registration with the Ministry of Manpower (“MOM”) for work pass, worker housing, or residential purposes

4. Use of Virtual Address

For businesses registered with ACRA in Singapore, clients may use our address at 22 Sin Ming Lane #06-76 Midview City, Singapore 573969 as their registered business address. This address may be used on business collaterals such as letterheads, invoices, business cards, and official correspondence.

For personal mail (including but not limited to bank statements and utility bills), SG VOffice reserves the right not to accept such items and to return them to the sender without prior notification. In such events, SG VOffice may terminate the services immediately, and no refund of fees paid shall be made.

Each virtual office package is strictly for one (1) business or company only. Transfer of the package to another business or company is not permitted.

5. Mail and Parcel Handling

SG VOffice’s mail services are limited to the receipt of letters and documents only. Parcel acceptance is not part of our standard services and, if accepted, is solely at our discretion and as a gesture of goodwill. Any accepted parcels must be collected within two (2) working days from notification. Due to limited storage, SG VOffice reserves the right to dispose of or refuse further handling of uncollected parcels, where the client is uncontactable, or where collection is not arranged within a reasonable period. Future parcel acceptance may also be declined for such clients.

SG VOffice reserves the right to open mail if necessary, including situations where the recipient cannot be identified.

Uncollected mail may be returned or disposed of after thirty (30) days from receipt.

For mail redirection services, SG VOffice shall not be liable for any loss of mail or parcels. Mail improperly addressed or without clear recipient details may not be forwarded, and SG VOffice will not be held responsible for delays.

6. Conduct and Disruption

If any client or any person acting on the client’s behalf (including but not limited to customers, partners, employees, agents, or representatives) engages with our office in a manner that causes disruption, nuisance, intimidation, harassment, safety concerns, reputational risk, or interference with our operations, staff, or other clients, SG VOffice reserves the right to take appropriate action. This includes refusing access, requesting immediate cessation of such conduct, or terminating services immediately. No refund shall be payable in these circumstances.

7. Client Declarations

By using our virtual office services, you agree to the following:

  • You accept and are bound by all clauses in these Terms and Conditions

  • You agree to indemnify and hold SG VOffice harmless from any loss, expenses, costs, damages, or liabilities arising from your use of our services

  • You confirm that your business activities in Singapore are legitimate and comply with all applicable laws and regulations

  • You confirm that all information provided during onboarding and the KYC process is true, complete, and accurate

  • You agree that SG VOffice may terminate services in the event of any breach of these Terms and Conditions

  • You agree that SG VOffice may amend or update these Terms and Conditions, in whole or in part, without prior notice

8. Communications

You agree that SG VOffice may send emails regarding changes in Singapore laws, service updates, marketing and promotional materials, and third-party offers or discounts available to clients. You may opt out at any time by unsubscribing from our mailing list.